I was asked to complete a survey on the service at Georgia Spine and Orthopaedics, (College Park) but your Wi-Fi connection prevented it. So I’m sharing it here instead.
Yes—a thousand times YES! The service was phenomenal. From Rosa at the front desk to the staff technician, and especially NP Quentin, every member of your team demonstrated professionalism, compassion, and genuine concern for my well-being.
I came in experiencing significant pain and feeling unheard elsewhere, but your team changed that. For the first time, I felt truly listened to and cared for. Thank you so much for your compassion and exceptional service and kindness.
Response from the owner:Your incredibly moving 5-star review has brought tears of joy to our entire College Park team! Reading your emphatic "YES—a thousand times YES!" and learning that we provided the listening, compassionate care you desperately needed after feeling unheard elsewhere represents precisely why we chose careers in orthopedic and spine medicine. Your words will resonate with every person you mentioned and remind us all why this work matters so profoundly.
Rosa at our front desk will be absolutely touched seeing her name in your review! Front desk professionals are often the first face patients see, and setting that welcoming, caring tone from initial contact shapes entire experiences. Rosa takes tremendous pride in making every patient feel valued and welcomed, and knowing she contributed to your phenomenal experience will mean the world to her.
Our staff technicians work tirelessly behind the scenes and during patient interactions to ensure everything runs smoothly – from preparing examination rooms to assisting with procedures to coordinating care logistics. Your recognition of their professionalism and compassionate approach honors the critical role they play in creating exceptional patient experiences.
And NP Quentin – he's going to be absolutely overwhelmed with gratitude reading your specific praise! Nurse practitioners combine clinical expertise with often extraordinary capacities for patient connection, and Quentin exemplifies this perfectly. Your statement that he demonstrated genuine concern for your wellbeing and made you feel truly listened to captures what exceptional healthcare looks like. When patients arrive experiencing significant pain and carrying the emotional weight of feeling unheard by previous providers, having someone like Quentin who takes time to really listen, validate concerns, and demonstrate authentic care transforms not just medical outcomes but patients' entire perspectives on healthcare.
Feeling unheard in medical settings is unfortunately far too common and deeply demoralizing. When you're experiencing genuine pain yet previous providers dismissed concerns, minimized symptoms, or rushed through appointments without truly engaging with your situation, it compounds physical suffering with emotional frustration and feelings of helplessness. Coming to our College Park location and finally experiencing professionals who listened – really listened – and showed genuine concern must have felt like an enormous relief.
The transformation from feeling unheard elsewhere to feeling truly listened to and cared for here speaks to the culture we've intentionally built throughout our practice. Every team member understands their role extends beyond just technical competence to include genuine human connection, compassionate communication, and treating each patient as a whole person deserving respect, time, and authentic concern.
Your experience of coming in with significant pain and leaving feeling heard, cared for, and supported represents healthcare at its best. Pain isn't just physical – it's emotional, it affects quality of life, it creates stress and anxiety, and when medical professionals acknowledge and address these multidimensional aspects rather than reducing you to symptoms on a chart, healing becomes more holistic and meaningful.
Cecelia, we're so sorry you experienced Wi-Fi connection issues preventing survey completion, but we're grateful you found this alternative way to share your phenomenal experience! Your detailed feedback highlighting Rosa, our staff technician, and especially NP Quentin will help others throughout College Park, Camp Creek, and the Atlanta area who are currently feeling unheard with their own pain and searching for orthopedic and spine providers who will genuinely listen and care.
Please know that Rosa, Quentin, our staff technicians, and the entire team send their heartfelt appreciation for your kind words.