For video appointments using an Apple or Android device, download the “Mend Telemedicine” app from the Google Play or App Store.
Make sure to type the full name of the app, “Mend Telemedicine” and ensure that you see our red heart stethoscope logo before downloading. This is a free app and does not require any in-app purchases.
The app will require a six digit session code to use. This code will be sent to you three times as a reminder before your visit by email and/or text. Each appointment will use a unique access code. Codes will never be re-used.
At the time of your appointment, simply open the app, click on “Join Visit” once, enter your unique six digit code, then click on “Join Visit” again. This will immediately connect you with your provider!